Key update Problem after patch

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Posts: 299
Joined: Sun Nov 10, 2002 6:41 am
Location: Peterborough, Ontario, Canada

Key update Problem after patch

Post by rwhatman » Wed Jun 11, 2008 6:09 am

We installed patch 8.1.1 and updated Key

Program work fine on desktop.

Updated patch 8.1.1 on Laptop using the key that was updated before
Program doesn't work on Laptop now.

Laptop doesn't have internet access to again update Key.

The program was for the laptop and not the desktop.
It was used only update key.

Can you give Steps to follow in updating program on laptop.

Glen Cameron
Posts: 1395
Joined: Fri Nov 08, 2002 12:18 pm
Location: Corbeil, Ontario, Canada

Post by Glen Cameron » Wed Jun 11, 2008 6:45 am

This needs to be entered as a support ticket in our helpdesk, so we can check into this and assist you directly in solving this.

This user forum is not the best place for standard technical support. You may receive help from other users that may have had a similar experience, or you may get some replies from our staff, but those replies are typically only directing you to information already available on our web-site, clarification of information provided, general information applicable to everyone, or unique infomation that would benefit everyone. You may also find that an inquiry will actually go unanswered in the User Forum.

All other technical inqueries should be done via the our helpdesk by entering in a support ticket.
Glen W. Cameron, C.E.T.
City of North Bay, Ontario

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